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FAQ

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Everything you need to know about AIXcel. Can't find your answer? Email aj@aixcel.net

General

What is AIXcel?
AIXcel is an AI-powered social media and lead generation tool built specifically for Australian small businesses and tradies. You upload a photo from your job, AI writes your caption and hashtags, and you post in 60 seconds. On top of that, 5 AI agents run every morning at 8am finding leads, sending emails, and briefing you before you start work.
Who is AIXcel for?
AIXcel is built for Australian tradies and small business owners — plumbers, electricians, builders, concreters, landscapers, mechanics, butchers, cafes, and anyone who does great work but doesn't have time to post on social media. If you're too busy doing the job to market the job, AIXcel is for you.
Do I need any tech skills?
None. If you can take a photo on your phone and tap a button, you can use AIXcel. The whole system is designed to be used from an iPhone in under 60 seconds.
Does it work on iPhone?
Yes — AIXcel is built mobile-first for iPhone. Open it in Safari, log in, and add it to your home screen for one-tap access. No app store download needed.

Photo to Post

How does Photo to Post work?
Upload any photo from your camera roll. Our AI reads the photo, identifies your trade and location, and writes a professional caption + 20 hashtags in about 3 seconds. You copy the caption, tap Instagram (or Facebook/TikTok), and post. Total time: under 60 seconds.
What kinds of photos work best?
Any photo from your work — finished jobs, before and afters, your team on site, your tools, your vehicle. The AI reads whatever you upload and writes a caption that makes sense for your business. The better the photo, the better the caption.
Does it work for businesses other than tradies?
Yes. The AI adapts to whatever it sees in the photo. Upload a photo of your butcher display, your café menu, your salon work — it'll write a caption tailored to that business. AIXcel works for any Australian small business.
Why does Instagram open on my profile instead of the post screen?
Instagram's app doesn't allow web apps to open directly to the new post screen (Apple's rules). After tapping Instagram, tap the + button at the top of your profile, select your photo, paste the caption, and hit Share. Takes about 10 extra seconds.

AI Agents

What are the 5 AI agents?
Scout finds 15 local leads in your area every morning. Hunter sends cold emails to those leads automatically. Blaze writes your ad campaign brief. Writer creates your daily social media post. Oracle sends you a full morning briefing to your phone. All 5 fire automatically at 8am AEST every day.
Do the agents run automatically or do I need to start them?
Fully automatic. They run every morning at 8am AEST without you doing anything. You'll receive an Oracle briefing to your phone with a summary of what they did.
How does lead finding work?
Scout searches for local businesses in your area that might need your services — based on your trade and location. It finds their contact details and generates a ready-to-use DM script for you to reach out.

Pricing & Billing

Is there really a free trial with no credit card?
Yes. 7 days completely free, no credit card required. Full access to everything. If you want to continue after 7 days, you add a payment method. If not, just walk away — no charge.
How much does it cost?
Starter plan is $97/month. Pro plan is $297/month. Both include a 7-day free trial with no credit card. See full pricing →
Can I cancel anytime?
Yes. No lock-in contracts, no cancellation fees. Cancel anytime and you won't be charged again. Your account stays active until the end of your current billing period.
Are there any hidden fees?
No. The monthly price is all you pay. No setup fees, no onboarding fees, no hidden charges.

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